Payment Methods, Shipping & Cancellation Policy
Please note that Pro Cycling Mechanics offers on-site service and limited shipping depending on the selected package.
The base service call fee includes preparation and standard travel distance.
For on-site service, an additional €15 is applied.
For locations beyond our standard service area, there is an extra charge of €1 per additional kilometer.
Spare parts are supplied only when used during a service appointment and are charged separately, depending on availability.
Important:
We do not sell spare parts individually. Parts are provided only together with a service and are billed based on availability and current supplier prices.
Payment Methods
1. Credit, Debit or Prepaid Card
You can securely pay online through our website.
For service bookings, a 50% deposit is required to confirm your appointment.
The remaining balance can be settled in person upon completion of the service.
We accept the following cards:
Visa, Mastercard, Maestro, Diners, Discover, and prepaid cards.
Transaction Security
All payments made using a card are processed through the electronic payment platform of “Nexi XPay” by Nexi Payments Greece S.A.
This platform uses TLS 1.2 encryption protocol with 128-bit encryption (Secure Sockets Layer – SSL) to ensure the security of your transactions.
Encryption is a method of coding the information until it reaches its recipient, who can then decode it using the appropriate key.
Deposits and Balance Payments
50% deposit is required when booking your service online.
The remaining balance is paid in person after your bike service is completed.
You may also choose to pay the full amount in advance through card or PayPal if preferred.
Cancellation & Refund Policy
We understand that plans can change, and we do our best to accommodate our customers.
Please review our cancellation and refund terms below.
1. Booking Deposits
A 50% deposit is required to confirm your appointment or service booking.
This deposit guarantees your reserved time slot and is non-refundable in case of late cancellation or no-show.
2. Cancellations
Cancellations made at least 48 hours before the scheduled appointment will be accepted without any charge.
Cancellations made within 48 hours of the appointment may result in the loss of the deposit.
No-shows (failure to attend the appointment without notice) will be fully charged.
3. Refunds
Refunds are only applicable if the cancellation is made within the permitted timeframe (at least 48 hours before the appointment).
If a refund is approved, it will be processed within 5–10 business days using the same payment method originally used.
In case of any service issues or double charges, please contact us directly at [your email or phone] for immediate assistance.
4. Changes or Rescheduling
If you wish to reschedule your appointment, please contact us at least 48 hours in advance.
Rescheduling is subject to availability and will not incur extra charges if done in time.
Spare Parts
Spare parts are not included in the service prices.
Parts are charged separately and depend on current availability and supplier stock.
We do not sell parts independently — they are only provided in combination with service work.
Invoices and VAT
An invoice or receipt is issued for every completed service.
If you require a company invoice, please provide your business details during checkout or mention it in the order notes.
All prices include 24% VAT.
✅ Summary:
Payment: Card or PayPal only
Deposit: 50% upfront, rest paid in person
Spare parts: Not included, only sold with service
On-site fee: +€15
